Refund policy
We want you to shop with confidence. That’s why we offer a 30-day return window from the date you receive your order to request a return.
This 30-day return policy includes your statutory right to cancel an online order within 14 days of receiving it, without providing a reason. After notifying us of your decision to cancel, you have a further 14 days to return the item.
Eligibility for Returns
To qualify for a return, the item must be in its original condition, unused, unworn, with all tags attached, and packaged in the same way you received it.
Proof of purchase, such as a receipt, is also required.
How to Start a Return
To initiate a return, please contact us at contact@ecoridezone.co.uk.
If your return is accepted, we will provide a prepaid return shipping label along with detailed instructions on how to send your item back. Please do not send a product back without contacting us first.
Customers are responsible for the return delivery cost when returning a product because they have changed their mind. Eco Ride Zone will cover the reasonable return or collection cost when a product is confirmed to be faulty, damaged, incorrect or not as described.
Important: Any item returned without prior approval will not be accepted.
For any questions about returns, feel free to reach out to our team at contact@ecoridezone.co.uk.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us immediately. We’ll assess the issue and work quickly to resolve it for you.
Non-Returnable Items
Some products are not eligible for returns, including:
- Perishable goods (e.g., food, flowers, plants)
- Customized or personalized items
- Personal care products (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, please reach out to us for clarification.
Exchanges
If you’d like to exchange an item, the quickest method is to return the original product (following our return process) and place a new order for the desired item.
To qualify, the item must remain unused, in its original packaging, with all tags attached. A receipt or proof of purchase is also required.
Refunds
Once we receive your return, it will be inspected, and you will be notified of the approval or rejection of your refund.
Approved refunds will be processed within 10 business days and issued to your original payment method.
Please note that banks and credit card providers may take additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at contact@ecoridezone.co.uk.