Shipping policy

Order Confirmation

When you place an order with us, we will pre-authorize your payment method, but no funds will be charged initially.

We will check stock availability with the relevant warehouse before arranging dispatch. If your product is unavailable or on backorder, we will contact you promptly. Any payment already collected will be refunded, or an outstanding payment authorisation will be released.

Dispatch and Delivery

Most in stock orders are delivered within 3 to 5 working days following confirmation of dispatch. Delivery times may vary depending on the product, courier and delivery location. The latest estimated delivery time will be shown on the relevant product page.

Once your order has been dispatched, tracking information will be sent by email or text where available. If your order has not arrived within the estimated delivery period, please contact us at contact@ecoridezone.co.uk.

Delivery estimates are provided in good faith, but delays may occasionally occur due to circumstances outside our control. We will keep you informed if we become aware of a significant delay affecting your order.

Delivery Locations

Free standard delivery is available to mainland UK addresses, including England, Scotland and Wales. We do not currently deliver to Northern Ireland or the Channel Islands.

Damaged Deliveries

Please inspect your order carefully when it arrives. If you notice any visible damage, take clear photographs and, where possible, record a short video showing the condition of the product and packaging. Please also report the damage to the courier where possible.

Contact us promptly at contact@ecoridezone.co.uk with your order number, photographs and video so that we can investigate and arrange the appropriate next steps.

Please keep the original packaging and avoid assembling or using a damaged product until we have advised you.

If you discover damage after accepting and opening the delivery, contact us as soon as possible using the same process. Reporting damage promptly helps us resolve the matter more quickly and does not affect your statutory rights.

Cancellations and Returns

Please contact us as soon as possible if you wish to cancel your order. Orders that have not yet been dispatched can usually be cancelled without a return charge.

For most online purchases, you have the right to cancel your order from the time it is placed until 14 days after receiving the goods. After notifying us of your decision to cancel, you must return the goods within a further 14 days. Some exclusions may apply.

If your order has already been dispatched or delivered, you may be responsible for the direct cost of returning it when cancelling because you have changed your mind.

Products must be returned in their original condition, with all accessories, manuals and packaging included.

If a product is faulty, damaged or incorrect, we will arrange the appropriate return or collection at no additional cost to you.

Refunds

Approved refunds will be issued to the original payment method. We will process the refund within the applicable legal time frame after receiving the returned product or satisfactory evidence that it has been returned.

We may make a reasonable deduction if a returned product has been handled beyond what is necessary to inspect its nature, characteristics and operation.

Nothing in this policy affects your statutory rights.