ENGWE M20 Electric Bike 25 km/h Dual Suspension Double Battery Long Range E-bike

We currently deliver only to the UK mainland. Delivery times may vary depending on the supplier.

Our goal is to dispatch all orders on the same day or the next working day after purchase. We use trusted UK couriers, and deliveries are made Monday to Friday.

Most orders arrive within 1-7 working days, typically within 2-5 days after completing our mandatory Pre-Delivery Inspection (PDI) checks.

You will receive a notification within 24 to 48 hours confirming your delivery date. If any issues arise with dispatch, we will contact you via email or phone.

We offer a 30-day return policy, giving you up to 30 days from the date of delivery to request a return.

To qualify for a return, the item must be unused, in its original condition, and repackaged in its original box with all included materials.

Please retain the original packaging for at least 30 days after delivery in case a return is necessary. Proof of purchase will be required.

For full return details, please visit our:

Return Policy

Shipping Policy

Important Legal Information – Electric Bike Use in the UK.

In the UK, electric bikes equipped with a throttle, exceeding 15.5mph, or with a motor power greater than 250W are not permitted for use on public roads, footpaths, or cycle lanes.

It is the sole responsibility of the customer to ensure compliance with all UK legal requirements when operating an e-bike.

Eco Ride Zone advises all customers to be fully aware of local regulations, including any necessary registration or licensing that may apply. Ensuring legal compliance is entirely the rider’s duty.

Eco Ride Zone accepts no liability for any consequences arising from non-compliance with UK e-bike laws.