Hygge Aarhus Step Through Electric Bike Graphite Grey 250W Motor

We currently deliver only to the UK mainland. Delivery times may vary depending on the supplier.

Our goal is to dispatch all orders on the same day or the next working day after purchase. We use trusted UK couriers, and deliveries are made Monday to Friday.

Most orders arrive within 1-7 working days, typically within 2-3 days after completing our mandatory Pre-Delivery Inspection (PDI) checks.

You will receive a notification within 24 to 48 hours confirming your delivery date. If any issues arise with dispatch, we will contact you via email or phone.

We offer a 30-day return policy, giving you up to 30 days from the date of delivery to request a return.

To qualify for a return, the item must be unused, in its original condition, and repackaged in its original box with all included materials.

Please retain the original packaging for at least 30 days after delivery in case a return is necessary. Proof of purchase will be required.

For full return details, please visit our:

Return Policy

Shipping Policy

All our Hygge Electric Bikes come with a 1-year warranty from the date of delivery, covering manufacturing defects and faulty components under normal usage conditions.

What’s Covered

• Frame & Forks – Structural defects caused by manufacturing faults.

• Battery & Motor – Defects affecting performance or functionality.

• Brakes – Failures or defects, including brake replacement.

• Electrical Components – Issues with the display, controller, wiring, or other electrical parts due to manufacturing defects.

• Accessories – Defects in included accessories (chargers, locks, helmets) when used normally.

What’s Not Covered

• Damage from Accidents or Improper Use – Including misuse, neglect, or incorrect storage.

• Normal Wear & Tear – Tyres, brake pads, chains, and gears.

• Modifications – Any alterations or use of non-original parts that void the warranty.

How to Make a Warranty Claim:

To initiate a warranty claim, please contact us at contact@ecoridezone.co.uk with the following details:

Order number & proof of purchase
Clear photos or videos showing the defect
A description of the issue

Once your claim is reviewed, we will provide you with further instructions on how to return the item for inspection or arrange for a repair.

At Eco Ride Zone, we provide a range of secure payment options, ensuring a seamless and worry-free checkout process for you.

Your security is our top priority — that’s why all transactions are protected with industry-leading encryption.

Credit & Debit Cards

Pay effortlessly with your Visa, MasterCard, or other major credit/debit cards. Our secure system ensures your payment details are fully protected.

If your card supports 3D Secure, you’ll be guided through your bank’s authentication process for added security. Plus, your card is only charged when your order ships, so you can shop with confidence.

PayPal & PayPal Pay in 3

Choose PayPal for a fast, secure checkout experience. Once you pay with PayPal, we receive instant confirmation so your order gets processed right away.

And the best part? There are no extra fees for you — we cover all PayPal processing costs to keep your purchase hassle-free.

Klarna Pay in 3

Split your purchase into three equal payments with no interest when you pay on time. The first payment is taken at checkout then the next two follow automatically.

Shop Pay instalments

Spread the cost with Shop Pay. Choose 3 monthly payments at 0 percent interest or longer plans over 6 or 12 months with clear terms shown at checkout. Approval is quick and the schedule is easy to manage.

Shop with peace of mind knowing you can select the payment method that works best for you.

At Eco Ride Zone, we’re dedicated to keeping your checkout safe, smooth, and convenient every time.

Important Legal Information – Electric Bike Use in the UK.

In the UK, electric bikes equipped with a throttle, exceeding 15.5mph, or with a motor power greater than 250W are not permitted for use on public roads, footpaths, or cycle lanes.

It is the sole responsibility of the customer to ensure compliance with all UK legal requirements when operating an e-bike.

Eco Ride Zone advises all customers to be fully aware of local regulations, including any necessary registration or licensing that may apply. Ensuring legal compliance is entirely the rider’s duty.

Eco Ride Zone accepts no liability for any consequences arising from non-compliance with UK e-bike laws.